Refund, Shipping, & Returns Policy
At Dual Citizen, we strive to ensure that our customers are satisfied with the digital products and services we provide. Since all our products are digital downloads, the policies outlined below will help clarify our position on refunds, shipping, and returns.
1. Refund Policy
1.1 No Refunds for Digital Products
All products sold on Dual Citizen are digital in nature and are delivered via instant download. Due to the nature of digital products, all sales are final. Once a purchase has been completed and the digital product has been downloaded, we do not offer refunds, exchanges, or cancellations.
Please be sure to carefully review the product description, features, and details before making a purchase to ensure the product fits your needs.
1.2 Exceptions
We are committed to providing high-quality products. If you experience a technical issue with your download or file, please contact our customer support team at [email address]. We will do our best to resolve the issue by providing technical assistance or replacing the file, if necessary. However, this does not constitute a refund.
2. Shipping Policy
2.1 Digital Products Only
As Dual Citizen only sells downloadable digital products, there is no physical shipping involved in any of our transactions. Upon successful completion of your purchase, you will receive an email with a link to download your digital product.
2.2 Instant Delivery
Digital products are available for instant download immediately after the purchase is completed. Please ensure that you provide a valid email address at checkout, as this is where your download link will be sent.
2.3 Email Delivery Issues
If you do not receive your download link after completing your purchase, please check your spam or junk folder. If the email is still not located, contact us at info@dualcitizensociety.com with your order details, and we will assist you promptly.
3. Returns Policy
3.1 No Returns on Digital Products
Since our products are digital and instantly accessible upon purchase, we cannot accept returns or exchanges. Once you have downloaded the product, you will retain lifetime access as per our licensing agreement. Therefore, no return is possible.
3.2 Technical Issues
If you experience any technical difficulties with your downloaded product, such as file corruption or inability to access the content, please reach out to us at info@dualcitizensociety.com. We will work to resolve the issue by providing a new file or troubleshooting any access issues.
4. Contact Us
If you have any questions or concerns regarding our Refund, Shipping, and Returns Policy, please do not hesitate to contact us at:
Dual Citizen
Email: info@dualcitizensociety.com
Address: 255 S Orange Ave. Suite #1119 Orlando, FL 32801